When Brad Zarba discusses Operations Management and the importance of instructional courses for both mangers and employees alike, you can be sure that every thought has been considered in full. Brad Zarba prides himself on teaching and educating colleagues on the significance of the role of manager in every type of organization operating in any industry. To further this awareness, he regularly gives instructional courses to prepare other individuals in developing their career. He fervently believes that empathy is paramount to becoming a successful manager, and encourages others to have the courage and compassion to understand other individual’s problems by substiting selfishness with selflessness. As he himself says, any good leader needs an innovative vision – and Brad Zarba is undoubtedly one of the finest managers currently plying his trade in the United States.
One of the virtues he believes is crucial to implement is commitment. Brad Zarba is keen to stress the need for every manager to lead by example. As he says, this has the benefit of presenting a clear model to employees on matters such as ethics and the way the company will be perceived by external agencies. And any leader who seriously expects their team or department to put in extra effort and produce top-quality product, while he or she is constantly attending meetings or absenting themselves from the workplace, will get a very nasty shock when productivity and staff satisfaction statistics are published. Leaders need to get amongst their staff, working alongside the employees, and demonstrating a ‘hands-on’ ethos that will almost certainly motivate and energize the team.
And, as anybody who knows anything about Brad Zarba will confirm, he is a huge supporter in the theory that advertizing your commitment to the company or brand will earn you the respect and admiration of your co-workers and encourage them to adopt your own high-levels of enthusiasm and diligence. Another thing to be aware of is the importance of honesty. If you promised your team that you would throw a party, or allow them to leave early on any given day, keep your word. You want to be perceived as a hard-working leader, but also one who stands by their promises. It is a racing certainty that if you are respected in the workplace, then your team will be anxious to produce meticulous and effective output.
In his current position as Area Operations Manager for the Carrier Corporation – United Technologies Corp, Brad Zarba has developed and operated business plans to improve regional performance throughout the New England and Upstate New York region. But it is his leadership in developing and implementing Operational Business Plans to maximize regional performance that has brought him such acclaim and contributed to him receiving the National Operations Award in 2015. Indeed, the judges particularly drew attention to his huge achievement in improving PM compliance scores to achieve an ACE Silver Metrics award, while vastly improving year-on-year customer engagement figures. Brad Zarba also achieved a 124 percent rise in earnings before tax and a 115 percent increase in return of sales figures.