Brad Zarba is an extremely motivated executive manager, with a proven track record in providing leadership in operations management, project management, formulating creative strategic plans, and developing and implementing innovative solutions to increase operational efficiency. In his current position as Area Operations Manager for the Carrier Corporation – United Technologies Corp, Brad Zarba developed and operated business plans to improve regional performance throughout the New England and Upstate New York region. Indeed, Brad Zarba has demonstrated time and again an ability for innovative problem-solving, developing integrated solutions, and building long-lasting relationships by focusing on the interpersonal and communication skills crucial in forging strong business ties – an attribute that has stood him in good stead in his frequent negotiations with Union representatives.
But it is his leadership in developing and implementing Operational Business Plans to maximize regional performance that has brought him such acclaim and contributed to him receiving the National Operations Award in 2015. Indeed, the judges particularly drew attention to his huge achievement in improving PM compliance scores to achieve an ACE Silver Metrics award, while vastly improving year-on-year customer engagement figures. Brad Zarba also achieved a 124 percent rise in earnings before tax and a 115 percent increase in return of sales figures.
These statistics are even more impressive when regarded in the light of his day-to-day responsibilities of delivering efficient services to the New England and New York markets, developing operational tools and systems to drive productivity, and educating employees to maintain a high level of ethical awareness in all their business dealings. In total, Brad Zarba manages 49 unionized field service technicians (consisting of eight separate unions), and manages seven Service Managers across five states. He supports the factory over warranty claims and customer requests, while overseeing Environmental Health and Safety (EH&S) implementation and training and developing operational and overhaul reports for all customers.
Brad Zarba prides himself on teaching and educating colleagues on the significance of the role of manager in every type of organization operating in any industry. To further this awareness, he regularly gives instructional courses to prepare other individuals in developing their career. He fervently believes that empathy is paramount to becoming a successful manager, and encourages others to have the courage and compassion to understand other individual’s problems by substiting selfishness with selflessness. As he himself says, any good leader needs an innovative vision – and Brad Zarba is undoubtedly one of the finest managers currently plying his trade in the United States.